General Terms and Conditions Training Services CMeXs – April 2026

Supplier: CMeXs – Mario Claeys, Peter-Stahs-Strasse 16, 41363 Jüchen (referred to as ‘CMeXs’)

1. Scope
These General Terms and Conditions (‘GTC’) apply to all training services (public training courses, in-house training
courses, workshops, masterclasses, presentations, lectures) and the provision of e-learning modules (learning
software) by CMeXs to its customers.

2. Definitions
Customer : Any natural or legal person, partnership, or company that registers for a training service or purchases
an e-learning module from CMeXs
Participant : any natural person that takes part in a training on behalf of the Customer
E-Learning Module: Online-based learning software provided by CMeXs via access code.
Public Training Course: Knowledge transfer conducted at external venues (e.g., conference hotels) in person with
open access for anyone.
In-house Training Course: Training conducted at the customer’s premises.
Lecture: presentation or speach condusted at the customer’s premises or by customer arranged event location.
Workshop: Training session with highly interactive character on specific topics and with use of case studies
Masterclass: advanced, expert-led training format aimed at participants with prior knowledge in the subject area

3. Subject Matter of Contract
These GTC govern the provision of training services and the granting of access to e-learning modules by CMeXs.
The specific content, scope, prerequisites, and prices for each service are set out in the respective current catalogues
published electronically at www.cmexs.com/training, in the specific offer following a customer request or in the
registration confirmation. Deviations require express written agreement.

4. Conclusion of Contract (Registration)
4.1 A contract between the Customer and CMeXs is concluded when the Customer submits a completed registration
form (electronically or in writing) and CMeXs sends a registration confirmation (e.g., by email). The contract is
concluded on the date the confirmation is sent.
4.2 The Customer is bound to its registration for 5 business days. If CMeXs does not accept within that period, the
registration lapses.

5. Training Services
5.1 The nature, scope, duration, and location of training services are described in the catalogue and registration
confirmation. CMeXs reserves the right to make minor changes (e.g., to trainers, schedule, or room) that do not materially
alter the advertised content, provided they are reasonable for the Customer.
5.2 Public training courses take place at external venues communicated in the confirmation. In-house training takes
place at the Customer’s premises; the Customer shall provide suitable rooms, refreshments (non-alcohol) and
equipment free of charge.

6. E-learning Modules (Learning Software)
6.1 CMeXs grants the Customer a non-exclusive, non-transferable right to access and use the e-learning module
online for the contractually agreed period (typically 6 or 12 months) from provision of access credentials.
6.2 After the agreed period, CMeXs may block access and delete the module. No refund is given for unused time.
6.3 The Customer is responsible for its own internet connection, hardware, and software requirements as specified
in the catalogue.

7. Prices, Payment and Retention of Title
7.1 All prices are in Euro, plus the applicable statutory value-added tax (VAT).
7.2 The prices valid on the date of the registration confirmation apply, as published in the catalogue.
7.3 Seminar fee includes: participation and provision of standard seminar documents (e.g., handouts). Excluded are
travel, accommodation, catering beyond stated inclusions, and insurance of any kind.
7.4 In-house training: In addition to the seminar fee, the Customer pays a flat fee for the trainer’s travel and
accommodation costs, agreed upon in writing before registration.
7.5 Invoice and payment: The invoice is issued no later than 14 days before the start of the service. Payment is due
immediately upon receipt and must be received on CMeXs’s account no later than 1 day before the start of the training.
If payment is late, CMeXs may refuse performance without liability.
7.6 Retention of title (for software): Until full payment of all claims under the respective contract, the e-learning
module access code remains property of CMeXs. The Customer is not entitled to resell, lease, or sublicense the access.

8. Copyright and Use Restriction
8.1 All seminar documents, learning software, presentations, and training materials are protected by copyright and
remain the exclusive property of CMeXs or its licensors.
8.2 The Customer may not reproduce, distribute, modify, publicly display, or otherwise use them outside the scope
of the contract without CMeXs’s prior written consent.
8.3 Violation entitles CMeXs to immediate contract termination and a contractual penalty of up to EUR 5,000 per
infringement, without prejudice to further claims.

9. Liability and Warranty
9.1 General limitation of liability: CMeXs shall be liable without limitation for (i) intent or gross negligence, (ii) injury
to life, body, or health, (iii) under the Product Liability Act, or (iv) for warranted characteristics. For simple (ordinary)
negligence, CMeXs shall only be liable for breach of a material contractual duty (cardinal obligation), i.e., a duty whose
fulfilment enables proper contract performance and on which the Customer regularly relies. In that case, liability is
limited to typical, foreseeable direct damages.
9.2 Aggregate liability cap: Except for the cases in 9.1 (i)-(iv), CMeXs’s total liability per damage event is limited to the
amount of fees paid by the Customer for the specific training service giving rise to the claim (maximum of the last
12 months). Indirect, consequential, lost profit, lost data, or reputational damages are excluded to the extent legally permissible.
9.3 No guarantee of success: CMeXs does not warrant that the training will achieve any specific economic, operational,
regulatory, or exam-related outcome. The content is for informational purposes only; the Customer remains solely
responsible for its decisions and actions.
9.4 Warranty for training services: Defects in training services (e.g., material deviations from advertised content)
entitle the Customer to subsequent performance (e.g., remedial training) only if the defect is not minor. If subsequent
performance fails, the Customer may reduce the fee or withdraw, but only for substantial defects. Claims for damages
due to defects are governed by the liability limitations in 9.1–9.2.
9.5 Warranty for e-learning modules: For software, statutory warranty applies. However, due to the nature of
online access, the Customer must notify defects in writing within 14 days of access provision; otherwise the software
is deemed accepted unless the defect was not recognisable.
9.6 Customer’s contributory fault (§ 254 BGB) remains unaffected.
9.7 Force majeure: CMeXs is not liable for delays or non-performance caused by force majeure, pandemics, official
orders, war, terrorism, strikes, lockouts, major IT system failures not attributable to CMeXs, hacker attacks, or computer
viruses – provided CMeXs has taken reasonable protective measures. CMeXs will inform the Customer and may rescind
the contract, refunding fees already paid (less consumed services).
9.8 Limitation period: All claims against CMeXs arising from or in connection with training services become
time-barred 12 months after the contractual service was rendered. For e-learning modules, the period is 12 months
from the end of the access period. The statutory limitation (3 years) applies only to claims under 9.1 (i)-(iii) and
product liability.
9.9 Loss of items: CMeXs is not liable for loss, damage, or destruction of Customer’s property at training venues,
unless caused by CMeXs’s intent or gross negligence.

10. Cancellation, Rebooking, Substitute Participants (commercial customers)
*This clause applies only to Customers acting in a commercial or self-employed professional capacity (§ 14 BGB).
For consumers, the statutory right of withdrawal applies (see clause 13).*
10.1 Cancellation by CMeXs (public training): CMeXs may cancel a public training course if fewer than 7 registered
participants 5 business days before the start. CMeXs will notify the Customer immediately. Fees already paid will be
refunded in full. No further claims (e.g., travel, accommodation, lost work) are accepted.
10.2 Cancellation by CMeXs (workshops, masterclasses, inhouse training, lectures): CMeXs may cancel in case of
unforseen situations like emergencies, sickness, travel interruptions. In such event CMeXs will align with Customer on available replacements
for the trainer or align on reschudeling the agreed sessions.
10.3 Cancellation by Customer – Public training:
Notice period before start (Cancellation fee in % of seminar fee + VAT)

  • More than 14 days: 0%
  • 14 days or less, but more than 5 days: 50%
  • 5 days or less, or non-participation: 100%
  • If cancellation would cause the minimum participant number (7) to be missed, 50% cancellation fee applies
    even if notified more than 14 days in advance.

10.4 Cancellation by Customer – In-house training, workshop, masterclasses, lectures:
Notice period before start (Cancellation fee in % of seminar fee + agreed flat fee)

  • More than 21 days 0%
  • 21 to 8 days 50%
  • 7 days or less, or non-participation 100%

10.5 Rebooking (commercial customers only): Rebooking to another date is free of charge up to twice, provided
notice is given at least 14 days before the original start. Each further rebooking costs EUR 100.00 plus VAT.
Rebooking less than 14 days before start is treated as cancellation (see 10.3/10.4) and new registration.
10.6 Substitute participant: The Customer may name a substitute participant at any time free of charge. The substitute
must meet participation requirements. The original Customer remains jointly liable for payment.
10.7 E-learning modules cancellation: Cancellation is free if the access credentials have not yet been sent or, if sent,
have not been used to log in even once. After first login, no cancellation or refund is possible.

11. Customer’s Obligations and Exclusion from Participation
11.1 The Customer shall ensure that its participants behave appropriately, follow trainer instructions, and do not disrupt
the training.
11.2 CMeXs may exclude a participant immediately for good cause (e.g., disruptive behaviour, non-payment, violation
of copyright, or safety risks) without refund of fees. The contract remains otherwise valid

12. Data Protection
12.1 CMeXs processes personal data (name, contact details, booking information) solely for the purpose of contract
execution, invoicing, and communication about the training. Data is processed in accordance with the EU GDPR
and the German Federal Data Protection Act (BDSG). Detailed information is available in CMeXs’s privacy policy
at www.cmexs.com/privacy-policy.
12.2 The Customer agrees that participant lists may be shared with trainers or venue organisers to the extent
necessary for the training.
12.3 Customer and Participant agree that sessions might be recorded (video, audio, photo) for evaluation purposes.
Any objection to recordings must be made known to Supplier before the start of the training.

13. Right of Withdrawal (only for private customers, §13 BGB)
13.1 If the Customer is a consumer (natural person acting for purposes outside their trade, business, or profession),
they have a statutory right of withdrawal under the German Civil Code (§ 312g BGB).
13.2 Withdrawal period: 14 days from the date of contract conclusion (registration confirmation). For services (training),
the period ends 14 days after contract conclusion, provided CMeXs has not yet begun performance with the
consumer’s express consent (see 11.4).
13.3 Withdrawal must be sent in text form by letter to: CMeXs, Peter-Stahs-Strasse 16, 41363 Jüchen, Germany
or by email to info@cmexs.com.
13.4 The withdrawal date is determined by the data that the withdrawal is received by CMeXs.
13.5 Early expiry of withdrawal right: The right of withdrawal expires prematurely if CMeXs has fully performed
the service (e.g., training held) before the end of the withdrawal period and the consumer has expressly agreed
that performance may begin during the withdrawal period and confirmed knowledge of losing the withdrawal right
upon full performance.
13.6 For e-learning modules: The withdrawal right expires if the consumer has logged into the module at least
once, because the digital content is then deemed “provided” with prior consent.
13.7 Consequences of withdrawal: If withdrawal is valid, CMeXs refunds all payments received within 14 days.
CMeXs may deduct a reasonable amount for services already rendered if the consumer requested performance to
begin early.

14. Force Majeure
Each party shall be excused from performance under the Agreement to the extent that such party is prevented from
performing, in whole or in part, by delays caused by an act of God, war, civil disturbance, labor dispute, or other
cause beyond its reasonable control. The non-performing party shall promptly give notice of its non-performance to
the other party. The non-performing party shall make all commercially reasonable efforts to remove such cause of
non-performance. All other obligations not affected by such cause of nonperformance shall be in full force and
effect during the period of time that the affected obligation is suspended during the continuance of such cause of
non-performance.

15. Final Provisions
15.1 The contracting parties declare that all information contained herein is accurate and made in good conscience.
They shall be mutually obligated to immediately inform the other party of any changes.
15.2 Modifications of and amendments to the Agreement or these General Terms and Conditions shall be made in
writing. This shall also apply to a waiver of this requirement in written form.
15.3 If any provision of these GTC is or becomes invalid, unenforceable, or void, the remaining provisions shall
remain in full force and effect. The invalid provision shall be replaced ba a valid provision that comes as close as
legally and economically possible to the intended purpose.
15.4 These GTC is governed by the law of the Federal Republic of Germany, excluding the UN convention on Contracts
for the International Sale of Goods (CISG).
15.5 The exclusive legal venue for all disputes arising from this contractual relationship and place of jurisdiction is Düsseldorf.